The short version: FreeFromly is free to use and always will be. If you choose to support us it is €30 / £25 / $35 a year or €3 / £2.50 / $3.50a month, you can cancel any time from your account page in a couple of clicks, and if you change your mind within 14 days we will refund you in full, no questions. We are a discovery tool, not a safety guarantee — always confirm with the restaurant.
FreeFromly is run by JKS Ecommerce FZCO, a company registered in Dubai, United Arab Emirates. Anything at all — a question, a complaint, a refund — goes to hello@freefromly.com, and a person will answer.
We read restaurants’ own published menus and tag the dishes by allergen, so you can find out what you might be able to eat before you go. That is all it is.
FreeFromly is a discovery tool, not a safety guarantee.We do not visit restaurants, we do not test food, and we never certify anywhere as safe. What we show comes from a menu as it was published on the date shown on each restaurant’s page — menus change, recipes change, and kitchens make mistakes we cannot see. Always confirm directly with the restaurant, especially for allergies that can be life-threatening. Please do not treat anything here as medical advice or as a substitute for asking.
We work hard to get it right and we fix things quickly when we are told they are wrong — there is a “something look wrong?” link on every page — but we cannot promise the information is complete, current or free of errors, and you use it on that understanding.
Searching restaurants, reading menus, every allergen filter, the dish search, opening hours, booking and ordering links — all of it stays free for everybody, forever, whether they ever pay a penny or not.
You do not need an account to use any of it. An account is free too, and gives you somewhere to save your own allergens and a few favourite places.
There are two ways to put money in, and they are different things.
A single payment of whatever amount you choose, with nothing in return and no account needed. It is a gift. You get no extra features and nothing renews.
€30 / £25 / $35 a year, or €3 / £2.50 / $3.50 a month, in whichever of those currencies you are shown. Prices include any tax that is due, so the amount you see is the amount you pay. It renews automatically on the same date each year or month until you stop it.
What you get is on the supporter page. The honest description is that you are paying for FreeFromly to exist and keep growing, not for permission to use it — the extras are a thank-you.
Those extras will change over time. We expect to add to them; if we ever had to remove one we would tell supporters first. What will not change is the free half — the paragraph above about what stays free is the commitment, not the list of extras.
Payments are handled by Stripe. We never see your card number. If a renewal fails — almost always an expired card — Stripe retries it for a few days and nothing about your account changes in the meantime.
Sign in, go to your account page and use Manage or cancel. You do not have to email us or ask anyone’s permission, and there is no notice period.
Cancelling stops the next payment. Your support — and everything that comes with it — carries on until the end of the period you have already paid for. Nothing you saved is deleted when support ends: your household, your saved places and your allergens all stay exactly as they are.
If you change your mind within 14 days of a payment, email hello@freefromly.com and we will refund it in full. You do not have to give a reason.
After that, cancelling stops future payments but we do not refund the part of the period you have already had. If something went wrong on our side — you were charged twice, or charged after cancelling — tell us and we will refund it whenever it happened.
Wherever you live, your own consumer rights still apply. Nothing on this page takes them away.
You can delete your account, and your email address with it, yourself at any time from your account page. What we store and why is on the privacy page.
We would only ever close somebody’s account ourselves for something serious — abusing the site, or trying to break it for other people. If we did that to a supporter, we would refund the rest of what they had paid.
If we change the price, existing supporters keep the price they signed up at until their next renewal, and we will email before it changes. If we ever had to stop running FreeFromly we would tell supporters and refund whatever was left of what they had paid.
The restaurant information, the site itself and everything we have built to produce it belong to us. You are very welcome to use it, link to it and tell people about it. Copying the dataset wholesale is a different thing and is not permitted.
We may update these terms. If a change matters to supporters, we will email them rather than quietly editing the page.