The short version: we store your email address if you choose to sign in, and an anonymous marker that lets us count whether people come back. If you choose to support us, our payment provider handles the payment and we never see your card. We don’t sell anyone’s information to anybody, and you can delete your account and your email address yourself at any time.
FreeFromly is run by JKS Ecommerce FZCO, a company registered in Dubai, United Arab Emirates. If you want anything at all — a copy of what we hold, a correction, or deletion — email hello@freefromly.com and a person will answer.
Searching restaurants, reading menus and filtering by allergen need no account and no sign-in. Nothing on this site is behind a login.
Plus the date you signed up and the date you last signed in. No address, no card details, no browsing history tied to you, and no name unless you sign in with Google and it gives us one. We use it to know it’s you when you come back, and to send you sign-in links. We will not send you anything else unless you ask us to.
Your table — the names you choose and the allergens or diets you tick for each person — any restaurants you save, and any private note you write on one of them. It is yours: only you can see it, we never sell or share it, and it is used for one thing, which is answering the questions you ask with it. You can change or remove any of it whenever you like, and deleting your account deletes all of it.
Notes are private. We don’t read them, they never appear on a restaurant’s page, they are never shown to anyone else, and no restaurant is told what anybody has written. If we ever build a way to share a note, it will be something you choose to do, note by note.
Payments are handled by Stripe. Your card number, and the name and address your bank has for you, go to them and never to us — we could not show you your own card number if you asked. What we hold is a reference number that lets us recognise your payments, which plan you chose, and the date your support runs to. That is what tells the site you are a supporter.
Stripe keeps its own record of the payment, as any payment company must, and you can cancel at any time from your account page without asking us.
A small anonymous marker in your browser, so we can tell a first visit from a returning one and see which parts of the site get used. It doesn’t identify you, it is never used for advertising, and it is never sold or shared. There is a one-click way to switch it off at the foot of every page.
The “report an issue” box asks for a name and email only if you want a reply. Leave them blank and we still get the report.
Nobody buys your information from us, and we run no advertising on this site. We do use a small number of companies to actually run it, and they only ever handle what their job needs:
Sign in and use Delete my account on your account page. It removes your account and your email address straight away, and it can’t be undone. You can carry on using FreeFromly afterwards — you just won’t be signed in. If you’d rather we did it for you, email hello@freefromly.com.
We keep your email address for as long as you have an account, and no longer.
One exception, and it is the law rather than our choice: if you have paid us, Stripe and we have to keep the record of that payment for as long as tax rules require, even after your account is gone. It is a record of a payment, not a profile of you, and deleting your account still stops any future payment and removes everything else.
None of that is about you. It comes from restaurants’ own published menus and from Google’s business listings.